Oxford's B2B Framework gives you access to your EDI documents when you want them, the way you want them. Learn how through this case study presentation.
In today’s fast paced B2B environment, visibility is everything. If you can’t easily track your customers--the way you need to track them--you may miss out. Knowing whether an order has shipped or the status of the associated invoice must be available to customer service at the click of a mouse.
With IBM Sterling B2B Integrator, all of this is possible. However, making it happen can be another story. IT resources are already over-extended just keeping the systems up and running. Create a flexible, point and click document management portal? Not likely. Allow customer service to use with the portal to resend documents? To access archived IBM Sterling B2B Integrator documents? Definitely not going to happen.
The Solution: B2B Framework’s Document Management Interface (DMI)
Tightly integrated with GIS/IBM Sterling B2B Integrator, B2B Framework provides an extensive, completely supported set of generic business processes for all GIS/IBM Sterling B2B Integrator communication protocols, with consistent tracking and error notification for all message and document processing.
With B2B Framework’s out of the box DMI portal, users can now access EDI documents the way they need to: by customer, status code, communication type. Now your users can decide how to manage the data rather than the data managing them!
Need to access archived IBM Sterling B2B Integrator data? No problem. With DMI, you now have visibility to current as well as archived data side by side. Again, you decide how and what data needs to be available.
Need to reprocess, re-envelope or resend a document? Done. With DMI, customer service reps can easily access the documents and perform these functions without any IT intervention.
Like what you’ve heard so far? Want to learn more? Fill out the form to download this Webinar presentation.